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HSTP: Hyperspeech Transfer Protocol – from IBM, India

March 16th, 2009 No comments

HSTP: Hyperspeech Transfer Protocol – ReadWriteWeb

ibm_mar_09.jpgIBM’s research scientists in India have developed a technology that will offer users the ability to talk to the Web and create ‘voice’ sites using mobile phones according to a news article in the Economic Times today.

Hyperspeech Transfer Protocol (HSTP), a protocol designed to seamlessly connect telephony voice applications, will enable users to browse across voice applications by navigating the Hyperspeech (the voice hyperlink) content in a voice application.

“People will talk to the Web and the Web will respond. The research technology is analogous to the Internet. Unlike personal computers it will work on mobile phones where people can simply create their voice sites,” IBM India Research Laboratory Associate Director Manish Gupta told the Economic Times.

In a 2007 paper describing the technology (PDF), IBM scientists explain the concepts of Hyperspeech using this scenario:

Jonathan is a busy salesman who travels frequently. His work typically requires him to stay in a place for a few days. Once he is in a new place, he has to go around looking for grocery stores in his locality for his daily needs. He prefers taking phone numbers of the identified stores and places orders on the phone subsequently. Home delivery services deliver the goods to his home. However, often the home delivery boys don’t accept credit cards and even if some do, Jonathan tries paying by cash since he doesn’t want to share his credit card information with untrusted home delivery agents. This often causes problems since he often runs out of cash.

During his travel, he visits a city and finds out that there is a yellow pages service in the city that he can call up to receive phone numbers of several businesses. He promptly calls up the service and uses the telephony voice application to browse through the grocery stores in the vicinity of his hotel.

On Jonathan’s prompt, the call gets transferred to a grocery store and goes to the voice application of the store. Jonathan easily specifies the items he needs to buy from the cataloger. The order is placed and a delivery guarantee is made within half an hour

To his surprise, the grocery store’s voice application also accepts credit cards securely over phone. Jonathan selects the option and his call gets transferred to yet another voice application of a secure payment gateway. The secure payment gateway already knows about the amount of money the grocery store wants to charge to Jonathan, and securely authorizes the payment by taking in Jonathan’s credit card details and transacting with the credit card company’s authorization system.

The delivery boy comes within half-hour and delivers the goods to Jonathan.

Given India’s position as the fastest growing mobile phone market in the world, this new protocol may be particularly useful in India, where mobile phone sales are booming despite our current economic crisis.

If you’re interested in reading the entire paper, HSTP : Hyperspeech Transfer Protocol, you can download it here (PDF).

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HSTP: Hyperspeech Transfer Protocol – from IBM, India

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Balloons: The new tool for hackers

August 19th, 2008 No comments

Similar to wardriving, warballooning is a new sport, pioneered by Rick Hill and his team at Defcon.

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Balloons: The new tool for hackers

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The Future of Sales Communications is Now Here

May 22nd, 2006 admin Comments off

Imagine, for a moment, that you have a futuristic machine. This machine allows you to sit at your desk in your home or office, push a button, and, magically, you appear in front of your prospects, clients, employees and business contacts, regardless of where they are located in the world!

You did not have to get in your car and drive, burning up $3.00 per gallon of gas; you did not have to take off your shoes to get on an airplane, where you are lucky to get a bag of peanuts to eat, all the while knowing that you did not pay “peanuts” for the pleasure; and you did not have to stay overnight in a strange hotel away from your family and friends. Sounds almost too good to be true, doesn’t it?

Believe it or not, this machine already exists. Not only does it already exist, but you probably have one sitting on your desk right now.

That’s right, with your humble computer, you can visit with your prospects, clients, employees and business contacts, thanks to a web based Video Conferencing solution.

Using a web based Video Conferencing solution allows you to work with all major operating systems – Windows, Mac & Linux, providing all parties the ability to effectively communicate via the Internet, without the need to download, install or configure software.

Some online conferencing solutions also include powerful collaboration tools such as desktop/application sharing and PowerPoint presentations (without the necessity to upload any files).

If you are selling goods or services, web based Video Conferencing can improve your bottom line by boosting sales and lowering costs. Here are five reasons why this is so:

1. Online Video Conferencing allows you to meet with more prospective clients

Web based Video Conferencing cuts down on your time, expense and lost productivity and allows you the opportunity to meet with more clients than you ever could by trying to visit with them all physically.

2. Online Video Conferencing allows your prospects to put a face with the voice over the phone

Think of what you could achieve if your prospects and clients could see you by simply opening their browser and entering a few mouse clicks and keystrokes! People prefer to deal with people, rather than faceless voices. Web Conferencing allows you to project your warmth and sincerity and enhance whatever selling skills you already possess.

3. Online Video Conferencing allows you to get together with more decision makers

Many purchasing decisions require the input of more than one person, and web based Video Conferencing allows you to get all the decision makers together in one meeting regardless of where they are in the world, allowing you to shorten the time necessary to close complex transactions involving the input of several parties.

4. Online Video Conferencing allows you to expand your territory

No longer are you constrained by how far you are able to drive in a day. With web based Video Conferencing you can expand your customer base to the entire world, without leaving the comfort of your office or home.

5. Online Video Conferencing allows you to offer better after-sales service

Web based Video Conferencing opens up great service opportunities. Your technicians can “visit” your clients online. Some systems even allow a person in one office to remotely “take over” and operate a computer in another office, giving your prospects one more reason to want to buy from you.

Once you try your hand at it, you will probably be able to add a few more points to this list by devising new ways to improve sales and customer service using web based Video Conferencing. Yes, with web based Video Conferencing, not only is the future of sales communications now here, but it also looks very bright!

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The Future of Sales Communications is Now Here

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How to Use Integrated Audio Conference Calling to Enhance Your Video & Web Conference Meetings

January 25th, 2006 admin Comments off

There are two technologies that are making a revolution in intra-organizational communications: They are telephone conferencing and web conferencing. Using either web or telephone conferencing, companies and non-profit organizations are now able to hold many more meetings than ever before. The newest web conferencing systems incorporate both online and telephone conferencing and this will surely speed up the growth of virtual conferencing.

Most online conferencing systems allow participants to see one another using web cams and monitors, and to speak and hear one another via Voice over Internet Protocol (VOiP) using a headset or a microphone and speakers.

But what happens if one of the would-be participants does not have the right kind of headset or microphone? And what happens if one of the would-be participants does not have a high speed Internet connection or is away from his/her computer? In previous conferencing set-ups, the person who didn’t have the right equipment might miss the audio or even the whole conference entirely.

This particular problem has now been overcome by integrating telephone conferencing along with video conferencing. For example, if participants do not have the right kind of headset or microphone, in addition to everyone being able to watch the conference online, a teleconference can be used that will allow all participants to hear and talk to each other via standard telephone connections. With some systems, the call-in number and security code for the conference call are even posted within the video/web conference meeting room.

Similarly, when a company holds a combined telephone and web conference, an employee or staff member can take part in the audio portion using the telephone conference connection even if they are away from their computer or away from a broadband Internet connection.

The combined service will make it easier for companies that are already accustomed to telephone conference calling but have not yet made the jump to online web conferencing.

Online web conferencing adds many more features to a normal telephone conference call such as Powerpoint presentations, instant polling and surveys, application sharing and real time notepads for online brainstorming, but some organizations may be holding back from going to web conferencing due to the possibility of leaving behind some of their participants. The new combined teleconferencing and web conferencing systems solve this particular problem and will probably help to accelerate the already rapid growth of web conferencing around the world.

Please visit http://www.MegaMeeting.com or call (818) 783-4311.

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How to Use Integrated Audio Conference Calling to Enhance Your Video & Web Conference Meetings

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